Warranty & Returns:
Warranty: We provide a one year parts warranty via the manufacturer. If the unit is defective or not working on arrival we provide a paid shipping label for the return and send a new one free of charge, UPS Air.
Some of our higher priced competitors include a one-year labor warranty, but know that there's a huge catch: They require the consumer to pay shipping (which often costs more than labor would) and it often takes several weeks to turn around repairs. Given that we sell commercial grade, highly reliable, buy-it-for-life products, and how plentiful repair shops are (whoever services your local coffee shop's equipment can work on our products) we feel that selling at the lowest price point possible with parts covered provides the best experience for our customers.
Non-Warranty Returns: Returns are only permitted if the machine is as-new/unused and are subject to a 15% restocking fee.