Warranty Information

Warranty & Returns:

Unless otherwise specified, all products come with factory warranty. Warranty policies differ across each brand and manufacturer, and are subject to change. If a unit is defective or not working on arrival, please email customersuccess@espressosale.com (with photos or videos, if possible) so that we can resolve your issue as soon as possible. 

Note that some of our competitors include a one-year labor warranty, but know that there's a huge catch: They require the consumer to pay shipping (which often costs more than labor would) and it often takes several weeks to turn around repairs. Given that we sell commercial grade, highly reliable, buy-it-for-life products, and how plentiful repair shops are (whoever services your local coffee shop's equipment can work on our products) we feel that selling at the lowest price point possible with parts covered provides the best experience for our customers.

Non-Warranty Returns: Please see our refund policy.