Shipping Information

Shipping is free on all espresso machines and grinders!

In most cases, we ship UPS Air direct from distributor, putting it on your doorstep 3-4 business days after you place an order. A tracking number will be provided as soon as it's available.


  • For orders placed Friday-Sunday, or on holidays, we generally ship the next business day
  • Major holidays like Black Friday may cause further delays as our team catches up with demand
  • Heavier and more delicate products, like the Sanremo YOU and most commercial machines, need to be crated and shipped ground, which takes a little longer.
  • Some more popular products, like the Rocket Appartamento TCA, sell out quickly. If the product you ordered isn't in-stock, you'll be notified via email and given the choice to cancel or wait for the backorder to be fulfilled
  • On very rare occasions, products that ship from Europe get stopped by US Customs, which can delay arrival a little


We sell the same first-line new-in-box units as our competitors, the difference is that we ship direct from the distributor, which lowers overhead and passes savings on to you!

We sell the same first-line new-in-box units as our competitors, all under factory warranty.

From time to time, we may offer open box or even used products, but they're clearly designated that way on the site - assume new unless it says otherwise!

Sometimes, but our prices there are higher, to cover fees. The best prices will always be on!

Espresso machines and grinders always ship free, there are some shipping costs if you order stand-alone accessories.

Sales taxes are handled on a state by state basis, but most of our orders are shipped tax-free!