Is espressosale.com Legit? Your Questions, Answered

If you have found a discussion questioning whether espressosale.com is legitimate, this page answers the common questions directly and on the record.

Is espressosale.com a legitimate business?

Yes. espressosale.com is an owner-operated specialty espresso equipment retailer based in Kansas City, Missouri, operated by Adrevio, LLC. We have been in business for more than five years and have served hundreds of customers. Our reviews are collected and verified by Judge.me, an independent third-party review platform, and they are published in full on our customer reviews page.

Where do your products come from?

Many of our products are sourced through authorized Italian and European distributors of the manufacturers we carry. This is how we're able to offer competitive prices. Unless a product page states otherwise, we may not be a U.S. authorized dealer for the brands we sell, and warranty support is provided through the applicable international distributor. Either way, we handle everything for you: you contact us, and we coordinate the solution.

Are the machines new, or refurbished?

Every machine ships brand new and factory sealed, in its original manufacturer packaging. We do not sell refurbished or used equipment. On rare occasions we offer a trade-show demo unit, and those are clearly marked as demo on the product page before you buy.

Do the machines come with a warranty?

Yes. Warranty terms differ by brand, and the details for each brand are on our warranty information page. Coverage is for parts, not labor or on-site service: if a covered part fails within the warranty period, we ship you a new replacement part at no charge. If a machine arrives damaged or defective, email customersuccess@espressosale.com with photos or video within three days of delivery and we will resolve it.

Which brands does espressosale.com carry?

Rocket Espresso, Sanremo, Eureka, Lelit, Nuova Simonelli, Mahlkönig and Fiorenzato, among others. Not every model we can source is listed on the site, so email us if you are looking for a specific machine.

Will I be charged customs, duties or tariffs?

On eligible orders of $399 or more, no. We cover import duties and tariffs, so there's no customs bill on delivery. If you are ever charged duties directly on an eligible order, send us proof within 30 days and we'll reimburse you. Special-order, preorder and international shipments have different terms, explained in our refund policy. Duties already paid are not refundable, so if you later return an item, those costs are not refunded.

What is the return and refund policy?

Items may be returned within 30 days of delivery, unused, in their original packaging and with the original invoice, with a Return Merchandise Authorization arranged first. If we made the error, such as shipping the wrong item, we cover the shipping. If a machine arrives damaged but can reasonably be repaired, we may repair it or replace the damaged part instead of processing a return. If you simply change your mind, the original and return shipping costs and a restocking fee starting at 15 percent are deducted from your refund. Machines that have been used, installed or run can't be returned, but they remain covered by the warranty. Full terms are on our refund policy page.

How can I contact espressosale.com before buying?

Email customersuccess@espressosale.com for orders, returns and warranty questions, or jasper@espressosale.com to reach the owner directly. You can also call or text 816-674-7244. The site is owner-operated and every message is answered personally.