Is espressosale.com Legit? Your Questions, Answered

If you have found a discussion questioning whether espressosale.com is legitimate, this page answers the common questions directly and on the record.

Is espressosale.com a legitimate business?

Yes. espressosale.com is an owner-operated specialty espresso equipment retailer based in Kansas City, Missouri. We have been in business for more than five years and have served hundreds of customers. Our reviews are collected and verified by Judge.me, an independent third-party review platform, and they are published in full on our customer reviews page.

Are the machines new, or refurbished?

Every machine ships brand new and factory sealed, in its original manufacturer packaging. We do not sell refurbished or used equipment. On rare occasions we offer a trade-show demo unit, and those are clearly marked as demo on the product page before you buy.

Do the machines come with a warranty?

Yes. Warranty terms differ by brand and are set by the manufacturer, and our full policy is on our warranty information page. If a machine arrives damaged or defective, email customersuccess@espressosale.com with photos or video within three days of delivery and we will resolve it.

Which brands does espressosale.com carry?

Rocket Espresso, Sanremo, Eureka, Lelit and Mahlkoenig, among others. Not every model we can source is listed on the site, so email us if you are looking for a specific machine.

Will I be charged customs, duties or tariffs?

No. We are the importer of record on the products we bring in, and we pay all duties and tariffs on the inbound shipment. The price shown on the site is the price you pay, with no customs bill on delivery. Duties already paid are not refundable, so if you later return an item, those costs and return shipping are not refunded.

What is the return and refund policy?

Items may be returned within 30 days of delivery, unused and in their original packaging, with a Return Merchandise Authorization arranged first. We send a pre-paid UPS return label in every case. If we made the error, such as shipping the wrong item or a machine arriving damaged, we cover the shipping. If you simply change your mind, the return shipping cost and a restocking fee starting at 15 percent are deducted from your refund. Full terms are on our refund policy page.

How can I contact espressosale.com before buying?

Email customersuccess@espressosale.com for orders, returns and warranty questions, or jasper@espressosale.com to reach the owner directly. You can also call or text 816-674-7244. The site is owner-operated and every message is answered personally.