Política de reembolso

Returns

We want you to be happy with your purchase. Items may be returned within 30 days of delivery for a refund, subject to the terms below.

To qualify for a return, the item must be unused, in its original condition, and in its original packaging, with the original invoice included. You must contact us at customersuccess@espressosale.com and obtain a Return Merchandise Authorization (“RMA”) before shipping anything back. Returns sent without a prior RMA may be refused or delayed.

Return shipping is the customer's responsibility unless the return is due to our error (wrong item shipped, or item defective/damaged on arrival that is not resolved under the Repair option below). A restocking fee of no less than 15% of the item price applies to all returns except where the return is due to our error; special-order or international items may carry a higher restocking fee reflecting actual costs incurred, as described below.

Special Orders, Preorders & International Shipments

Some products are sourced as special orders or preorders through our international suppliers and are shipped internationally rather than domestically. Because these orders are placed with our supplier on your behalf and are subject to that supplier's own return and refund terms, they are treated differently from standard items:

●      Cancellation after an order has been placed with our supplier may be subject to a cancellation or restocking fee reflecting costs already incurred, which we will disclose to you before proceeding with cancellation.

●      Returns of special-order or preordered items are subject to our supplier's return window and processing timeline.

●      Shipping costs, import duties and customs fees are the customer's responsibility and are not refundable.

Damaged or Defective Items — Repair-in-Lieu-of-Return

Please inspect your order upon delivery and contact customersuccess@espressosale.com immediately — and in any event within 3 days of delivery — if the item arrives damaged, defective, or incorrect, including photos or video of the issue.

If an item arrives damaged but is, in our reasonable judgment, repairable, we reserve the right to repair the item (or arrange for its repair, including replacement of the damaged component or part) rather than accept a return or issue a refund. We will act on this option promptly and keep you informed of the expected timeline. This repair option applies where the item's core function and condition can reasonably be restored; it does not limit any separate manufacturer warranty coverage that may also apply, and it does not apply where the unit is not reasonably repairable, in which case we will offer a replacement or refund.

Exceptions / Non-Returnable Items

We do not accept returns of units that have been used, installed, or run, nor of consumable items, parts, or certain accessories. Machines or grinders that show use beyond inspection/testing are not eligible for return under this policy, though warranty coverage may still apply — contact customersuccess@espressosale.com for warranty support.

Refunds

Once we receive and inspect a returned item, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method, net of any applicable restocking fee and less original and return shipping, within 5 business days of approval. Please allow additional time for your bank or card issuer to post the refund.

 

Refused or Returned Shipments

If a shipment is refused at delivery, or is returned to us by the carrier as undeliverable — for example, due to an incorrect or incomplete address, repeated failed delivery attempts, failure to schedule or accept freight delivery, or customs refusal on international shipments — it will be treated as a customer-initiated return, and the return terms of this policy apply, including the restocking fee described above.

You are responsible for the original outbound shipping cost (even if originally offered as free shipping) and for the return freight cost incurred in bringing the item back to us, both of which will be deducted from any refund. For freight-shipped equipment, this includes any redelivery, storage, or return-freight charges assessed by the carrier.

If a shipment is returned to us because delivery was refused, delivery could not be scheduled, or accurate delivery information was not provided, and you do not respond to our request for delivery instructions within 24 hours of our notifying you that the item cannot be delivered, we will process a refund of the purchase price less the restocking fee, original shipping, return freight, and any other carrier charges, and treat the order as closed.

For international shipments refused or held at customs, any customs fees, duties, or storage charges assessed by customs or the carrier will be deducted from your refund, in addition to the restocking fee, original shipping, and return freight described above.

Disputes